Delivery Details

If you have not received your order confirmation or dispatch email, please check your junk/spam folder. If you have any queries, please get in touch via live chat, telephone 01706 628 114, or email

The majority of our orders are dispatched within 24 hours. However, this can be longer in our busy and sale periods. Please see below for expected time frames and delivery costs. You will receive a tracking number via email once your order has been dispatched to the courier so you can stay updated.

Please see our drop-down options below for further information. If the below information still has not answered your question see our FAQ's page.




Time Frame

Collect in Store


Typically 1-2 working days from order.

UK Standard Delivery

£4.50 or Free on orders over £95

Delivered within 48 hours from dispatch.

UK Premium Delivery

£5.50 or £1 on orders over £95

Delivered on the Next Working day from dispatch.

DPD Next Working Day Delivery£6.95Order before 12pm (noon) for delivery the Next Working Day.
DPD Saturday Delivery

£7.95Orders placed before 12pm Friday will be delivered the following Saturday.

DPD Sunday Delivery

£7.95Orders placed before 12pm Friday will be delivered the following Sunday.

UK Highlands & Islands


Royal Mail Tracked 48 hour service aim to deliver within 2-3 working days from dispatch. (Northern Ireland, Highlands, Islands, Scilly Isles, Isle of Man, Channel Islands)

USA DHL Express Delivery

£23.70 ($27.99)

1-3 working days from dispatch. Delivered by DHL Express, fully trackable with In Flight options. Prices may vary due to weight, volume and delivery location. 

International DHL Express Delivery – Rest of World


2-3 working days from dispatch. Delivered by DHL Express, fully trackable with In Flight options.

Royal Mail International (Rest of World)


Royal Mail aim to deliver in 7-10 working days but this does vary depending on your local postal service. 

Additional Shipping Information:
  • If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.
  • If only part of your order is available, we will dispatch the items that are in stock and cancel any unavailable items. You will not be charged for any items that are not sent to you and will be refunded straight away for the items that aren’t available.
  • Hurleys reserves the right to refuse any order.
  • We regret that we are unable to deliver goods to a PO Box.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order please ensure that you have entered all the correct billing and delivery information including your email address and telephone number. Please note billing details must match the card used for payment or your PayPal account exactly.

If your information is entered incorrectly or does not match your payment details registered to your bank or PayPal account, this will delay your order process as additional checks will need to be made for security purposes. On these occasions you will be contacted via the provided email address for further proof of address and/or billing information before the order can proceed. Whilst we appreciate this may cause inconvenience in the delay of your order this is for your security to prevent any fraudulent orders with your information or prevent any delivery issues. Hurley uses Sagepay and PayPal for online banking to ensure safe banking for all our customers online.


Collect your Web order from our store (1-3 working days from order)

Please note that in busy or promotional periods, there may be a delay in dispatching your order. Thank you for your patience.

Select 'collect in store' at checkout

Bolton13/14 The Mall Middlebrook Leisure Park Horwich Bolton BL6 6JA01204 468434

You will be notified by email once your order is ready for collection.

You then have seven days from it arriving in store to collect your goods.

Please contact the store if you are unable to collect it within that time, a member of management will be able to provide a reasonable extension for the collection time.

If your order is not collected in seven days it will be returned to our warehouse and refunded (this can take up to 30 days to reach your account but we will process it as fast as we can)

Please bring the following items with you:

1) Proof of purchase – a print out of your confirmation email or show it on your smart phone

2) Form of ID: Bank Card/Photo ID/Utility Bill – matching the details on the order

3) If someone else is collecting the goods on your behalf they must present your proof of purchase as well as a utility bill showing your name and address. They must also provide their ID so who collected the item can be documented.

We want you to be happy with your purchase. If you can, try on the product whilst you are at the store so if there are any issues it can be resolved there and then for your convenience.


Please be aware: we may contact you via email with a request for additional funds to cover any extra shipping fees, should the dimensions/weight of your parcel mean the cost of shipping exceeds the standard price. This is a rare possibility, and we will always await your reply before charging any additional fees. You will be free to amend or cancel your order for a full refund at this stage should you not wish to pay the additional costs.

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information about duties and taxes, and local deliverys please contact your local customs office before placing your order.

Should you need to return your order please mark as Returned Goods; return costs including import duties and taxes must be pre-paid, we will not pay import duties on your behalf and therefore your parcel may not be delivered.

Royal Mail delivery is limited to 2KG. DHL delivery has no weight limit, but costs vary dependent upon volume and weight of the parcel. Orders that are large or heavy in weight may be split and subject to extra delivery charges. If your order is subject to an extra delivery charge we will contact you to advise you of the cost. You still have the option to cancel the order if you do not wish to pay any additional delivery costs.

Due to shipping restraints suitcases and `Dubarry` products are only available to be sent to UK postcodes.


We endeavour to provide the best customer service we can. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable or you prefer to cancel your order please contact us. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery service - in this case Hurley will not be liable for the postage. We advise you check the process of the order before you request cancellation.

Under the Consumer Contract Regulations, you have 14 days (from the day you receive your order) to inform us of your intention to cancel your purchase.

Once Hurleys receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Hurley from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Hurley in the condition that they were in when delivered to you.


While we hope you will be very happy with your purchase if you’d like to return an item for a refund or exchange, please see our Returns Policy for further details.

If you need some advice or have any questions please email our Customer Services team at they will be more than happy to help.