WE ARE CURRENTLY UNABLE TO SHIP TO EUROPE DUE TO BREXIT RELATED ISSUES. WE APOLOGISE FOR THE INCONVENIENCE.
If you have not received your order confirmation or dispatch email, please check your junk/spam folder. If you have any queries, please get in touch via live chat, telephone 01706 628 114, or email firstname.lastname@example.org.
The majority of orders are dispatched within 1-2 working days. However, this can be longer in our busy sale periods. Please see below for expected time frames and delivery costs. You will receive a tracking number via email once your order has been dispatched to the courier so you can stay updated. Please be aware that in busy sale periods, next day delivery may not be available as a shipping option.
Collect in Store
2-5 working days from order.
UK Standard Delivery
£3.95 or free on orders over £95
Delivered by Royal Mail Tracked 48 Hours from dispatch. Please note dispatch periods may vary, updated dispatch time frames are available at checkout.
UK Premium Delivery
Delivered by DPD in one working day from dispatch. Please note dispatch periods may vary, updated dispatch time frames are available at checkout. For guaranteed next day delivery please select our 'UK Next Working Day' service fulfilled by Royal Mail.
UK Next Working Day
Royal Mail Special Delivery, signed for only. Orders placed before 12pm Monday-Thursday will be delivered before 1pm the following day. UK Next Working Day orders placed on Friday will be delivered the following Monday. Please note this service may be unavailable during busy periods.
UK Saturday Delivery
Royal Mail Special Delivery, signed for only. Orders placed before 12pm Friday will be delivered before 1pm on Saturday. Please note this service may be unavailable during busy periods.
Northern Ireland, Highlands, Islands, Scilly Isles, Isle of Man, Channel Islands
Royal Mail Tracked 48 hour service aim to deliver within 2-3 working days from dispatch.
USA DHL Express Delivery
1-2 days from dispatch. Delivered by DHL Express, fully trackable with In Flight options.
Europe inc. Republic of Ireland Standard Delivery
Royal Mail aim to deliver within 3-4 working days from dispatch, however this may differ depending on your countries local postal service.
Europe inc. Republic of Ireland DHL Next Day Delivery
DHL Express, delivered the next day from dispatch. Trackable with In Flight options.
International DHL Express Delivery – Rest of World
2-3 days from dispatch. Delivered by DHL Express, fully trackable with In Flight options.
Royal Mail International (Rest of World)
Royal Mail aim to deliver in 7-10 days but this does vary depending on your local postal service. Please be aware there may be delays due to COVID-19.
Please be aware: we may contact you via email with a request for additional funds to cover any extra shipping fees, should the dimensions/weight of your parcel mean the cost of shipping exceeds the standard price. This is a rare possibility, and we will always await your reply before charging any additional fees. You will be free to amend or cancel your order for a full refund at this stage should you not wish to pay the additional costs.
Royal Mail usually delivers between the hours of 8am and 6pm Monday to Saturday. Undeliverable parcels will be taken back to your local depot for collection or redelivery. A card should be left by Royal Mail with the relevant details for this. Please contact your local depot for any delivery issues first, as these can often be resolved more efficiently than contacting ourselves. As the parcel is under your own personal information Royal Mail usually will not resolve the matter with someone other than who the parcel is registered to due to data protection.
- If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.
- If only part of your order is available, we will dispatch the items that are in stock and cancel any unavailable items. You will not be charged for any items that are not sent to you and will be refunded straight away for the items that aren’t available.
- Hurley reserves the right to refuse any order.
- We regret that we are unable to deliver goods to a PO Box.
Incorrect personal details may lead to problems or delays in delivery, so before placing your order please ensure that you have entered all the correct billing and delivery information including your email address and telephone number. Please note billing details must match the card used for payment or your PayPal account exactly.
If your information is entered incorrectly or does not match your payment details registered to your bank or PayPal account, this will delay your order process as additional checks will need to be made for security purposes. On these occasions you will be contacted via the provided email address for further proof of address and/or billing information before the order can proceed. Whilst we appreciate this may cause inconvenience in the delay of your order this is for your security to prevent any fraudulent orders with your information or prevent any delivery issues. Hurley uses Sagepay and PayPal for online banking to ensure safe banking for all our customers online.
All items require a signature unless you opt to have them left in a safe place. If you chose a safe place unfortunately Hurley's do not accept responsibility for missing items once they have been delivered.
Please see the below information from Royal Mail on their policies for delivering to a safe place.
In a minority of cases we won’t be able to follow the instructions. These could include;
- If it was dangerous for us to access the nominated point.
- If the nominated point is clearly unsecure, such as an easily viewed doorstep.
- If the item would be exposed to bad weather.
In these cases we will return the item to the local office for safekeeping and will still leave a red ‘Something for you’ card pending the recipient’s instructions.
If we're unable to deliver the item to their Safe place location, some recipients may also receive an email and/or SMS notification letting them know.
If we're unable to deliver to a Safe place we will attempt to deliver their item to a neighbour, or they will be able to collect their item from their local Customer Service Point.
Collect your Web order from one of our stores (1-5 working days from order)
Please note that in busy or promotional periods, there may be a delay in dispatching your order. Thank you for your patience.
Select one of the stores at checkout
|Bolton||13/14 The Mall Middlebrook Leisure Park Horwich Bolton BL6 6JA||01204 468434|
|Wigan||30 The Grand Arcade Wigan WN1 1BH||01942 497583|
You will be notified by email once your order is ready for collection.
You then have seven days from it arriving in store to collect your goods.
Please contact the store if you are unable to collect it within that time, a member of management will be able to provide a reasonable extension for the collection time.
If your order is not collected in seven days it will be returned to our warehouse and refunded (this can take up to 30 days to reach your account but we will process it as fast as we can)
Please bring the following items with you:
1) Proof of purchase – a print out of your confirmation email or show it on your smart phone
2) Form of ID: Bank Card/Photo ID/Utility Bill – matching the details on the order
3) If someone else is collecting the goods on your behalf they must present your proof of purchase as well as a utility bill showing your name and address. They must also provide their ID so who collected the item can be documented.
We want you to be happy with your purchase. If you can, try on the product whilst you are at the store so if there are any issues it can be resolved there and then for your convenience.
If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
Should you need to return your order please mark as Returned Goods; return costs including import duties and taxes must be pre-paid, we will not pay import duties on your behalf and therefore your parcel may not be delivered.
Royal Mail delivery is limited to 2KG. DHL delivery has no weight limit, but costs vary dependent upon volume and weight of the parcel. Orders that are large or heavy in weight may be split and subject to extra delivery charges. If your order is subject to an extra delivery charge we will contact you to advise you of the cost. You still have the option to cancel the order if you do not wish to pay any additional delivery costs.
Due to shipping restraints suitcases and `Dubarry` products are only available to be sent to UK postcodes.
We endeavour to provide the best customer service we can. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable or you prefer to cancel your order please contact us. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery service - in this case Hurley will not be liable for the postage. We advise you check the process of the order before you request cancellation.
Under the Consumer Contract Regulations, you have 14 days (from the day you receive your order) to inform us of your intention to cancel your purchase.
Once Hurley receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Hurley from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Hurley in the condition that they were in when delivered to you.
While we hope you will be very happy with your purchase if you’d like to return an item for a refund or exchange, please see the “Returns Policy” for further details.
If you need some advice or have any questions please email our Customer Services team at email@example.com they will be more than happy to help.