WE'RE HERE TO HELP...
See below for our frequently asked questions. Can't find what you're looking for? Contact us via the below information.
Heywood Distribution Park,
Pilsworth Road, Unit B12F
Greater Manchester, OL10 2TT
Email us: firstname.lastname@example.org
Call us: +44 (0) 1706 628114
Chat to us: If available, use our Live Chat feature for product or stock enquiries.
OUR BOLTON STORE:
14 The Linkway
The Mall (Next to Vue Cinema)
Middlebrook Retail Park
Email us: email@example.com
Call us: 01204 468 434
OUR WIGAN STORE:
30 The Grand Arcade
Email us: firstname.lastname@example.org
Call us: 01942 497 583
For more information on our stores, such as opening times, please see the 'Our Stores' page.
FREQUENTLY ASKED QUESTIONS
Please see below some of our frequently asked questions that may be able to solve your query before you need to get in touch.
FREE DELIVERY NOT APPLYING?
Our free delivery offer is only valid on orders over £95 - this applies to full price items and items discounted in our sale. The discount applies automatically to the UK Standard delivery option at checkout.
TROUBLE APPLYING DISCOUNT CODE?Please ensure your code is valid against the items you are purchasing. Our 'FIRSTORDER' code is only applicable on full price items, so if you are trying to redeem this on items discounted in our sale it will not be applicable. You must register for an account and make sure you are signed in to use the 'FIRSTORDER' code. If you are still having trouble, please contact us via email.
NOT RECEIVING EMAILS?
Please check your spam/junk folder first as our communications may be mistakenly directed there. If you still can't find our emails, please get in touch.
DISPATCH AND DELIVERY ESTIMATES?
We are currently estimating 5-7 working days for dispatch due to our busy sale period. We then use delivery services with Royal Mail, DPD and DHL. Find out more about Hurley's delivery time frames and costs.
RETURNS AND REFUNDS?
We are currently advising 14 days for returns to be processed. We do not send notice of your parcel arriving back at our warehouse but we will be in touch once the refund has been issued or exchange dispatched. Please only get in touch if you haven't heard from us regarding your return in over 21 days. Thank you for your patience, please be assured we are processing all returns as quickly as possible. Read our full returns policy here.
Whether you have a question or need help with our designer menswear / designer womens clothes or with anything on our website our customer service department is open Monday - Friday 08:30 - 16:00.