COVID-19 Store Information
OUR WIGAN & BOLTON STORES ARE OPEN FOR BUSINESS!
Customer and staff safety is our priority at Hurleys, which is why we've set up protective measures to help minimise the spread of COVID-19. Some things will be looking a little different in store, but we've got the same friendly faces and great value designer fashion for you to browse.
We remind customers that by law they are required to wear a mask inside our store, unless medically exempt in which case we request to see an exemption card. We reserve the right as private property to refuse entry to anyone who refuses to co-operate with the government guidelines or anyone who becomes at all challenging towards our staff who are working hard to keep everyone safe.
PROTECTIVE MEASURES FOR STAFF AND CUSTOMERS
IN STORE RETURNS, CREDIT NOTES, AND GIFT CARDS INFORMATION
EVERYTHING ELSE
Customer and staff safety is our priority at Hurleys, which is why we've set up protective measures to help minimise the spread of COVID-19. Some things will be looking a little different in store, but we've got the same friendly faces and great value designer fashion for you to browse.
We remind customers that by law they are required to wear a mask inside our store, unless medically exempt in which case we request to see an exemption card. We reserve the right as private property to refuse entry to anyone who refuses to co-operate with the government guidelines or anyone who becomes at all challenging towards our staff who are working hard to keep everyone safe.
PROTECTIVE MEASURES FOR STAFF AND CUSTOMERS
- PPE including masks and gloves is widely available to all our staff.
- All customers must wear a mask when entering the store unless they can provide an exemption card/certificate. If you do not have one, a disposable mask will be provided for you upon entering the store.
- Staff will have their temperature taken before every shift.
- Hand sanitiser is freely available throughout the store for customer and staff use.
- We're asking customers to follow social distancing guidelines in store to minimise the spread of the virus from person to person.
- Please use contactless or card payments wherever possible to avoid contact with our staff.
- Changing rooms are open, please keep your mask on while trying on clothing and we'll have plenty of hand sanitiser for your use.
- We're disinfecting shared spaces more often. Our stores are always super clean, but now more than ever we are taking extra care to disinfect all surfaces, particularly shared surfaces such as tills, card machines, door handles etc.
- We're limiting the number of customers in the store at any one time. This might mean you need to queue in the Mall for a little while. Trust us, it's well worth the wait!
IN STORE RETURNS, CREDIT NOTES, AND GIFT CARDS INFORMATION
- We will be accepting web returns in store as a free drop off point. We can not process returns in store. All web returns will be shipped back from store to our web department where we will process your returns parcels accordingly.
- It is crucial that you package your return with the completed returns form enclosed, packaged as if you were sending the parcel via post. Please write your order number (WEB------) on the OUTSIDE of the parcel to help us process your return quickly. Failing to include your returns form could lead to us being unable to process your return.
- We are advising up to 14 days for returns to be processed at the moment. We'll be in touch via email as soon as your refund has been applied or your exchange dispatched.
- Our returns policy for in store purchases has reverted to the statutory 14 days for an exchange or credit note.
- Any in store purchase that had outstanding returns period when the store closed will be extended for the same length of time when our stores re-open. Please speak to a member of staff for further information.
EVERYTHING ELSE
- The option to Click & Collect for free in store is available.
