Returns Policy

PLEASE NOTE: WE USUALLY PROCESS RETURNS WITHIN 3-7 DAYS OF RECEIVING THEM, HOWEVER WE DO ADVISE UP TO 14 DAYS DURING BUSY PERIODS. THANK YOU FOR YOUR PATIENCE.

REFUND & EXCHANGES

We will happily offer a refund or exchange for items purchased through our website and in brand new condition with tags still attached, provided the item(s) have been returned within 14 days of you receiving the order. Please complete and include the Returns Form that is sent with your package. Returns address below. If you have misplaced this you can print the download at the bottom of this page. Tick the appropriate box for either Refund or Exchange along with your reason as to why. We do recommend sending this back on a tracked service to determine when this arrives back with our team. Please ensure you keep your proof of postage.

If an item is purchased using a combination of loyalty points and another payment method, the loyalty points will be refunded to your Hurleys account first in the event of a return.

Please note that items purchased in our physical store are only eligible for an exchange or credit note, provided the item(s) have been returned within 14 days of you making the purchase. 

Any parcels returned where the box is damaged due to the customer not taking due care an attention, for example but not limited to - using the product packaging itself as the box, with no additional packaging; £5 will be deducted from the value of the return to cover the cost to replace this to return the item to its saleable condition.


REASON FOR RETURNS:
1. TOO BIG
2. TOO SMALL
3. POOR QUALITY/FAULTY
4. NOT AS PICTURED OR DESCRIBED
5. OTHER (PLEASE STATE)

Reasons for return please need to match the returns form linked on this page.

PLEASE NOTE ALL OF OUR ORDERS ARE PACKED UNDER CCTV FOOTAGE TO ENSURE YOU RECEIVE TOP QUALITY ITEMS.

RETURNS PERIOD:

If your order is returned to us outside of our 14 day returns period (up to 4 weeks from delivery) an automatic credit will be applied to your online account (the email address used to place the order). Credit notes are valid for 12 months. If an order is returned outside of this 4 week period, a delivery charge of £4.50 will be invoiced to you in order to receive your item back. 
Our company returns policy remains our full and final decision.

If you are not completely satisfied with your online purchase we will happily issue you a full refund for your order (excluding original postage costs, unless faulty) providing they are in original resalable condition within 14 days of you receiving the order.

The item(s) should be returned unworn and in perfect condition, with all packaging and labels still attached. Returns that are damaged, soiled or returned without their original labels or packaging may not be accepted and you may be subject to a return fee to have the item returned to you. Hurleys reserves the right to reduce a refund to reflect the diminished value for any damage caused by any unnecessary handling. This does not affect and is in addition to your statutory rights as a consumer.

Refunds will be applied as quickly as possible, however during busy periods this may take up to 14 days from receipt of your return. We do not acknowledge receipt of your return but will e-mail when the refund has been applied for you.
Refunds are made by crediting the original method of payment. This does not affect your statutory rights.

Unfortunately we do not offer a free returns service, the return postage is payable by the customer. The cost of postage is dependent upon weight of parcel, please contact your postal service for more information. Please enclose the completed Returns Form with your goods, as no form may result in taking longer to process the return. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a track-able, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Returns to store are free, find your nearest Hurley's store here.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

If your parcel is lost, damaged, items are missing or not delivered or you have any other concerns regarding your order, please contact us on 01706 628114 or via E-Mail at sales@hurleys.co.uk. In the case of missing items, all OUTER PACKAGING will be required to pursue a claim if needed.

CONSUMER CONTRACTS REGULATIONS

Under the Consumer Contracts Regulations, you have the right to cancel you order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. Find out more about Hurley's terms & conditions.

RETURNS FORM

Download our Returns Form here.

If you are having trouble viewing the Return Form PDF file, please follow this link:

PLEASE POST YOUR RETURNS TO:

Hurley Web Returns (Your Order Number)
13-15 The Linkway
Middlebrook Retail Park
Horwich
Bolton
BL6 6JA

Please note - All items must be returned in original undamaged packaging. If a free gift was included, this must also be returned or the value of the free gift will be deducted from your refund/credit. Where provided, any packaging such as authenticity cards, dust bags and leather tags should be included in your return.

Clothing - When trying on clothing, please ensure that you are not wearing any fragrance, make-up, fake tan or deodorant that may leave a scent or mark.

Jewellery – Please avoid contact with perfume, deodorant, hairspray or water which will dull or discolour certain items. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.

Watches - The watch itself is subject to the manufactures warranty. The length of the warranty is dependent on the brand. Should the battery be changed before this time by anyone other than the supplier, the warranty for the entire watch is null and void and cannot be returned for any reason. If the battery does need changing before 12 months please get in touch with the location you purchased this from (online or in-store). Please ensure you have your proof of purchase, so we can arrange a battery replacement with the supplier without voiding your warranty. Please be aware we have no control over the time frame as it is at the sole discretion of SWICO (watch service centre).

Footwear - Will only be accepted if returned to us unmarked and in their original and undamaged packaging as this is considered part of the product. Please note decorative detail such as beading/sequin embellishment that is subject to contact damage/wear and tear is not covered by the manufacturer's guarantee.

Swimwear - For hygiene reasons, swimwear can only be returned if the protective seal is still intact.

Earrings, Face Masks & Underwear (excluding bras) - These items are non-returnable for hygiene reasons unless there is a manufacturers fault.

Gift Cards - Non returnable/transferable.

We are able to provide one straight exchange per transaction to the order value resulting in no additional charges for UK customers provided the item(s) have been returned within 14 days of you receiving the order, please use the returns form to inform us of the size you wish to exchange for*.

*All items are subject to availability when the order is processed.

Please be aware children’s items may vary in price if VAT is applicable. In this instance we are unable to take money towards an item that is more expensive, we kindly ask you to request a refund and place a new order.

You can Return your item(s) to our Bolton store free of charge where it can be processed accordingly. Please ensure you bring your order confirmation/invoice when returning to store as this is your receipt and proof of purchase. Please also ensure your order is returned in complete, undamaged original packaging.

You will receive an email confirmation once the refund/credit has been processed.

Web purchases can also be exchanged in store where the alternative required stock is available; within the 14 days of receipt. If you wish to exchange for something of a higher value, the difference can be paid in store however should you again need to return the item this will then follow the stores returns policy, not that of online.

If you wish to exchange for something of a lower value this can either be done in store and you will receive a credit note for the difference opposed to a refund or you can return it free of charge to our web department where your exchange will be processed and a refund issued for the difference in value. Again should you then need to return your item which has been exchanged in store this will follow the stores returns policy not that of online.

We do not offer a free returns service, returns postage is payable by the customer and does vary depending on location, service used, and weight of the parcel. Please contact your local postal service for more information. Please enclose the completed Returns Form with your goods, as no form will cause delays with processing your return, and may result in up being unable to process your return. Please make sure all returned items are well packaged, as not to be damaged in post. Please send all return packages with a trackable, insured service as we can not take responsibility for items damaged or lost in return transit.

You are entitled to a full refund (minus shipping fees) providing the item(s) are returned in perfect condition and dispatched back to us within 14 days of you receiving your goods.

We are unable to offer an exchange on International Orders. If you need any assistance with sizes before placing an order, please do not hesitate to contact our team.

Please ensure you tick the correct boxes on your international returns label to ensure import duties are not charged.

If correct import duties are not paid by the customer they will be deducted from the amount reimbursed at the customer's expense. Alternatively your parcel will be refused in most cases as we cannot accept these charges due to incorrect paperwork completion. If a parcels delivery is refused, any delivery costs will be deducted from your refund.

Please note faulty returns will only be accepted if a manufacturing fault is found and the item is within the warranty period - this is 1 year for most items (for any additional fault/warranty information please see below). Any faults due to wear and tear, incorrectly following washing instructions or misuse of an item will not be accepted as a faulty return. Hurleys reserve the right to send a faulty item for independent testing to determine if a fault is due to manufacturing or any of the previously stated reasons before accepting this for a refund. This can take up to 15 working days from receipt of the item back to our web department. If a manufacturing fault is found a full refund will be issued to the method of payment unless an exchange or credit is preferred.

Barbour - Can offer repairs on wax jackets for certain faults.

Dubarry – All products are fully guaranteed against defects in materials and workmanship for one year from the date of purchase. For more information, see Dubarry’s warranty page here.

Lelli Kelly - Sequins and embellishment are not covered as a manufacturing fault and will not be accepted as such.

Ted Baker Jewellery - 6 month warranty only

Watches - Batteries, bracelets, straps and lenses are not covered within our warranty.

If you believe your item to be faulty please contact our customer service team via email on Sales@hurleys.co.uk for further assistance.

DPD Pickup offers you a more convenient and secure way to receive your order. DPD Pickup allows you to collect your order at a convenient time for you, from a nearby location, such as Sainsbury’s, Co-Op or the Post Office. There are thousands of pick up locations for you to choose from.

The opening hours of the DPD Pickup Point will be displayed at the time of selection and will also be displayed in your pickup email allowing you to collect at a convenient time for you.

DPD Pickup Points are open long hours and will store your package securely until you are ready to collect at a time that suits you.