Delivery Details

Service | Cost | Timeframe

Collect in store | Free | Usually ready for collection the same or next day.

DPD Pickup | £4.95 | Typically 1-2 working days from order.

UK Standard Delivery | £4.50 or Free on orders over £50 | Royal Mail Tracked 48 hour service aim to deliver within 2 working days from dispatch. Orders placed over the weekend will be collected on the next working day.

UK Premium Delivery | £5.95 | DPD aim to deliver the next working day after dispatch, though this isn’t guaranteed. Orders placed over the weekend will be collected on the next working day.

DPD Next Working Day Delivery | £6.95 | Order before 2pm Mon-Thurs, for delivery the Next Working Day. Any orders placed after 2pm on Thursday will be delivered on Monday and any orders placed after 2pm on Friday will be dispatched on Monday, to be delivered on Tuesday (Next Days exclude bank holidays)

DPD Saturday Delivery | £7.95 | Orders placed before 2pm Friday will be delivered the following Saturday

DPD Sunday Delivery | £7.95 | Orders placed before 2pm Friday will be delivered the following Sunday

UK Highlands & Islands | £4.50 or Free on orders over £50 | Royal Mail Tracked 48 hour service aim to deliver within 2-3 working days from dispatch. (Northern Ireland, Highlands, Islands, Scilly Isles, Isle of Man, Channel Islands)

USA DHL Express Delivery | $47 | 1-3 working days from dispatch. Delivered by DHL Express, fully trackable with In Flight options. Prices may vary due to weight, volume and delivery location. 

International DHL Express Delivery – Rest of World | £35 | 2-3 working days from dispatch. Delivered by DHL Express, fully trackable with In Flight options. Prices may vary due to weight, volume and delivery location.

Additional Shipping Information:

• Parcels aren’t collected on weekends or bank holidays. Orders dispatched over this time will be collected the next working day, and tracking will update after collection.
• If only part of your order is available, we will dispatch the items that are in stock and cancel any unavailable items. You will not be charged for any items that are not sent to you and will be refunded as quickly as possible for the items that aren’t available.
• Hurleys reserves the right to refuse any order.
• We regret that we are unable to deliver goods to a PO Box.

Collect your Web order from our store - usually same or next day depending on stock location

Please note that in busy or promotional periods, there may be a delay in dispatching your order. Thank you for your patience.

Select 'Pickup in store' at checkout

Bolton | 13/14 The Mall Middlebrook Leisure Park Horwich Bolton BL6 6JA | 01204 468434

You will be notified by email once your order is ready for collection.

You then have seven days from it arriving in store to collect your goods.

Please contact the store if you are unable to collect it within that time, a member of management will be able to provide a reasonable extension for the collection time.

Please bring the following items with you:

1) Proof of purchase – a print out of your confirmation email or show it on your smart phone

2) Form of ID: Bank Card/Photo ID/Utility Bill – matching the details on the order

3) If someone else is collecting the goods on your behalf they must present your proof of purchase as well as a utility bill showing your name and address. They must also provide their ID so who collected the item can be documented.

We want you to be happy with your purchase. If you can, try on the product whilst you are at the store so if there are any issues it can be resolved there and then for your convenience.

DPD Pickup offers you a more convenient and secure way to receive your order. DPD Pickup allows you to collect your order at a convenient time for you, from a nearby location, such as Sainsbury’s, Co-Op or the Post Office. There are thousands of pick up locations for you to choose from.

Your order is securely stored for 7 days until you are ready to collect it.

Not only that, DPD Pickup reduces carbon emissions by over 85% compared to home delivery. By choosing DPD Pickup, you’re choosing the sustainable delivery option.

At checkout, just select the DPD Pickup option and select a nearby DPD Pickup Point from thousands nationwide.

You will receive a notification email from DPD when your order is ready to be collected.

The opening hours of the DPD Pickup Point will be displayed at the time of selection and will also be displayed in your pickup email allowing you to collect at a convenient time for you.

DPD Pickup Points are open long hours and will store your package securely until you are ready to collect at a time that suits you.

Delivery Information

We recommend all customers download the Royal Mail app to take full control of your deliveries. The app allows you to manage your delivery preferences, choose a safe place, or nominate a neighbour if you won’t be home.

Please note that, in line with Royal Mail policy, parcels may be left in a safe place (for example, a porch, shed, or behind a gate) if the delivery person deems it secure.

If the nominated safe place cannot be used - for instance, if:

• It would be dangerous for the delivery person to access the location
• The spot is clearly insecure or visible (e.g. an open doorstep)
• The parcel would be exposed to bad weather
• The instruction involves leaving the parcel in a refuse or recycling bin
  

In these cases your parcel will be returned to your local depot and delivery will be reattempted on the next working day.

We cannot accept responsibility for parcels once they have been successfully delivered to a secure, designated safe location.

Should you have any queries with your delivery or the safe place your parcel has been left in, please contact sales@hurleys.co.uk.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order please ensure that you have entered all the correct billing and delivery information including your email address and telephone number. Please note billing details must match the card used for payment or your PayPal account exactly.

If your information is entered incorrectly or does not match your payment details registered to your bank or PayPal account, this will delay your order process as additional checks will need to be made for security purposes. On these occasions you will be contacted via the provided email address for further proof of address and/or billing information before the order can proceed. Whilst we appreciate this may cause inconvenience in the delay of your order this is for your security to prevent any fraudulent orders with your information or prevent any delivery issues. Hurley uses Sagepay and PayPal for online banking to ensure safe banking for all our customers online.

Please be aware: we may contact you via email with a request for additional funds to cover any extra shipping fees, should the dimensions/weight of your parcel mean the cost of shipping exceeds the standard price. This is a rare possibility, and we will always await your reply before charging any additional fees. You will be free to amend or cancel your order for a full refund at this stage should you not wish to pay the additional costs.

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount.
If the parcel clears customs and the required fees are not paid, the order will be returned to us. In such cases, any duties and taxes incurred will be deducted from your refund
For further information about duties and taxes, and local deliveries please contact your local customs office before placing your order.

Should you need to return your order please mark as Returned Goods; return costs including import duties and taxes must be pre-paid, we will not pay import duties on your behalf and therefore your parcel may not be delivered.

Royal Mail delivery is limited to 2KG. DHL delivery has no weight limit, but costs vary dependent upon volume and weight of the parcel. Orders that are large or heavy in weight may be split and subject to extra delivery charges. If your order is subject to an extra delivery charge we will contact you to advise you of the cost. You still have the option to cancel the order if you do not wish to pay any additional delivery costs.

Due to shipping restraints suitcases and `Dubarry` products are only available to be sent to UK postcodes.

We endeavour to provide the best customer service we can. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable or you prefer to cancel your order please contact us. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery service - in this case Hurley will not be liable for the postage. We advise you check the process of the order before you request cancellation.

Under the Consumer Contract Regulations, you have 14 days (from the day you receive your order) to inform us of your intention to cancel your purchase.

Once Hurleys receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Hurley from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Hurley in the condition that they were in when delivered to you.

While we hope you will be very happy with your purchase if you’d like to return an item for a refund or exchange, please see our Returns Policy for further details.

If you need some advice or have any questions please email our Customer Services team at sales@hurleys.co.uk they will be more than happy to help.