Returns Policy
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  • Rated 4.5/5 Stars on Reviews.co.uk
  • Free UK Delivery on orders over £65 (Excluding Sale Items)
  • International Shipping
  • Free Delivery to Store

Returns Policy

WEB PURCHASES

Refund & Exchanges

We will happily offer a refund or exchange, provided the item(s) have been returned within 14 days of you receiving the order. Please complete and include the Returns Form that is sent with your package. Returns address below. If you have misplaced this you can print the download at the bottom of this page. Tick the appropriate box for either Refund or Exchange along with your reason as to why.

 

REFUNDS, EXCHANGES AND RETURNS FORM

REFUNDS AND EXCHANGES

We will happily offer a refund or exchange, provided the item(s) have been returned within 14 days of you receiving the order. Please complete and include the Returns Form that is sent with your package. Returns address below. If you have misplaced this you can print a new copy here. Tick the appropriate box for either Refund or Exchange along with your reason as to why. 

RETURNS FORM

To download the Returns Form please click here.
If you are having trouble viewing the Return Form PDF file, please follow this link:

http://get.adobe.com/reader/

PLEASE POST YOUR RETURNS TO:

HURLEY
Web Returns (Your Order Number)
Unit B12F
Heywood Distribution Park
Pilsworth Road
Heywood
Greater Manchester
OL10 2TS

ABOUT YOUR RETURN

Refunds will be applied as quickly as possible however during busy periods this may take up to 14 days from receipt of your return. We do not acknowledge receipt of your return but will e-mail when the refund has been applied for you.  Please contact us at sales@hurleys.co.uk with your return tracking information should you have any queries.

Item(s) must be returned in their original condition (including packaging) and labels must be intact. If these conditions are not met we may be unable to accept it (them) where reasonable care hasn’t been taken with any items or their packaging, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or their packaging or cover any loss.

Our checking processes ensure all orders leave in perfect condition and therefore no returns will be accepted for marked, soiled or damaged stock. If your parcel is lost, damaged, items are missing or not delivered or you have any other concerns regarding your order, please contact us on 01706 628114 or via E-Mail at sales@hurleys.co.uk. In the case of missing items, all OUTER PACKAGING will be required to pursue a claim if needed.

Refunds are made by crediting the original method of payment. This does not affect your statutory rights.
The cost of returning the item to us is your responsibility, we recommend using a tracked service as we are not liable for any returns lost in transit, by sending it tracked you will be able to locate your return and know when it is received back to us. If you have lost your returns form you can download a copy using the link at the bottom of this page.

EXCHANGES

We are able to provide one straight exchange per transaction to the order value resulting in no additional charges for UK customers provided the item(s) have been returned within 14 days of you receiving the order, please use the returns form to inform us of the size you wish to exchange for.

Please be aware children’s items may vary in price if VAT is applicable. In this instance we are unable to take money towards an item that is more expensive, we kindly ask you to request a refund and place a new order.

 

WEB PURCHASES RETURNED TO STORE

You can drop off your item(s) to be returned via one of our stores free of charge where it will be sent to the warehouse to process the refund or credit accordingly. Please ensure you bring your order confirmation/invoice when returning to store as this is your receipt and proof of purchase.

Due to collections from store taking place 3 times a week, the returns process may be delayed which will usually be allowed for when processing the refund.

You will receive an email confirmation once the refund/credit has been processed.

Web purchases can also be exchanged in store where the alternative required stock is available; within the 14 days of receipt. If you wish to exchange for something of a higher value the difference can be paid in store however should you again need to return the item this will then follow the stores returns policy, not that of online.

If you wish to exchange for something of a lower value this can either be done in store and you will receive a credit note for the difference opposed to a refund or you can return it free of charge to our web department where your exchange will be processed and a refund issued for the difference in value. Again should you then need to return your item which has been exchanged in store this will follow the stores returns policy not that of online.

INTERNATIONAL RETURNS

You are entitled to a full refund providing the item(s) is returned in perfect condition and dispatched back to us within 14 days of you receiving your goods.

Please ensure you tick the correct boxes on your international returns label to ensure import duties are not charged.

If correct import duties are not paid by the customer they will be deducted from the amount reimbursed at the customers' expense, alternatively your parcel will be refused in most cases as we cannot accept these charges due to incorrect paperwork completion.

NON-RETURNABLE GOODS

Please Note - All items must be returned in original undamaged packaging. If a free gift was included they must also be returned or the value of the free gift will be deducted from your refund/credit.

Unfortunately, we cannot accept goods back without this criteria being met, should items be returned that do not meet this they will need to be returned to you.

CLOTHING - When trying on clothing, please ensure that you are not wearing any fragrance, make-up, fake tan or deodorant that may leave a scent or mark.

Jewellery – Please avoid contact with perfume, deodorant, hairspray or water which will dull or discolour certain items. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.

WATCHES - The watch itself i.e. face, hands, strap have a 2 year warranty, however the battery has a 12 month warranty - should the battery be changed before this time by anyone other than the supplier the warranty for the entire watch is null and void and cannot be returned for any reason. If the battery does need changing before 12 months please get in touch with the location you purchased this from (online or in-store) and explain when it was bought and that the battery needs changing by the supplier as not to void your warranty. This can then be sent back to them to do so - please bear in mind we have no control over the time frame this will take as it is solely at the discretion of the supplier.

FOOTWEAR - Will only be accepted if returned to us unworn and in its original unmarked and undamaged box. PLEASE NOTE decorative detail such as beading/sequin embellishment that is subject to contact damage/wear and tear is not covered by the manufacturer's guarantee.

SWIMWEAR - For hygiene reasons, swimwear can only be returned if the protective seal is still intact.

EARRINGS & UNDERWEAR (excluding bras) - These items are non-returnable for hygiene reasons unless there is a manufacturers fault.

GIFT CARDS - Non returnable/transferable or can be redeemed for cash.

FAULTY RETURNS

Please note faulty returns will only be accepted if a manufacturing fault is found and the item is within the warranty period, this is 1 year for most items (for any additional fault/warranty information please see below). Any faults due to wear and tear, incorrectly following washing instructions or misuse of an item will not be accepted as a faulty return. Hurley reserve the right to send a faulty item for independent testing to determine if a fault is due to manufacturing or any of the previous stated reasons before accepting this for a refund. This can take up to 15 working days from receipt of the item back to our web department. If a manufacturing fault is found a full refund will be issued to the method of payment unless an exchange or credit is preferred.

FREDDY - Can offer repairs for buttons and other such faults.

BARBOUR - Can offer repairs on wax jackets for certain faults.

PYRENEX - Can offer repairs for certain faults.

LELLI KELLY - Sequins and embellishment are not covered as a manufacturing fault and will not be accepted as such.

OLIVIA BURTON - Mesh straps are not covered under the manufacturer warranty i.e. if becomes bent or misshapen. Olivia Burton watches have a 2 year warranty on the movement, all watches are sent "stopped" so not to use the battery, the battery should last approx. 2 years.

LOVE MOSCHINO - Can offer repairs for certain faults.

MICHAEL KORS - Can offer repairs for certain faults.

TED BAKER JEWELLERY - 6 Month warranty only.


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