Delivery Details
Rated 4.5/5 Stars on Reviews.co.uk International Shipping Free UK Delivery on orders over £65 (Excluding Sale Items) Free Delivery to Store
  • Rated 4.5/5 Stars on Reviews.co.uk
  • Free UK Delivery on orders over £65 (Excluding Sale Items)
  • International Shipping
  • Free Delivery to Store

Delivery Details

*If you have not received your order confirmation or dispatch email please check your Junk folder as well as the timeframes below. If there are any issues please feel free to contact us on live chat, our Telephone number: 01706 628 114 or at sales@hurleys.co.uk.

We aim to dispatch orders within 1-2 working days however please allow 2-5 working days for dispatch, and 2-7 working days during sales and promotions before getting in touch.

For UK Standard Delivery, on the day we dispatch your order you will receive an email from us containing a tracking number so you can stay updated.

DELIVERY CHARGES & TIME FRAMES

  • Click & Collect – Free service (2-5 working days from order however we work hard to ensure this is as fast as possible)

  • UK Standard Delivery - FREE DELIVERY on orders over £65 (EXCLUDING SALE ITEMS)
  • UK Standard Delivery - £3.75 (Tracked 48 - Royal mail aim to deliver within 2-3 working days from dispatch, this can increase in busy periods)
  • UK Next Working Day (Special) Delivery - £8 (Orders placed before 12pm Mon –Thur will be delivered by 1pm the following day - excludes Bank Holidays, signed for only)
  • UK Saturday Delivery - £12 (Orders placed before 12pm Friday will be delivered before 1pm Saturday, signed for only)
  • Europe Standard Delivery - £12 (Royal Mail aim to deliver within 3-4 working days from dispatch, however each country may differ depending on your countries postal services)
  • International Standard Delivery - £20 (Royal Mail aim to deliver within 5-7 working days from dispatch, however each country may differ depending on your countries postal services)
  • Northern Ireland - UK rates, Republic of Ireland – European rates
  • Highlands / Islands / Scilly Isles / Isle of Man / and Channel Islands – UK rates

 

We will make every effort to ship the items to you within the time stated but we will not be liable for any loss caused to you by late delivery. Once items are dispatched from us we have no control over the speed and accuracy of the delivery service as this is handled by Royal Mail however we will assist in any queries you may have.

 

Royal Mail usually delivers between the hours of 8am and 6pm Monday to Saturday. Undeliverable parcels will be taken back to your local depot for collection or redelivery. A card should be left by Royal Mail with the relevant details for this. Please contact your local depot for any delivery issues initially as these can often be resolved more efficiently than contacting ourselves, this is due to the parcel being under your personal information so Royal Mail usually will not resolve the matter with someone other than who the parcel is registered for due to Data protection.

 

• If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.
• If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you and will be refunded straight away for the items that aren’t available.

 

• Hurley reserves the right to refuse any order.
• We regret that we are unable to deliver goods to a PO Box.

FREE DELIVERY TO BFPO

We are happy to say that we offer FREE delivery to BFPO postcodes. The British Forces Post Office provides efficient postal services for serving British Forces Personnel and their families worldwide.

For your order to be sent to a BFPO address add your items to the basket as normal. On the “View your details” page please select the country as BFPO and your Shipping Method as BFPO Delivery. This will entitle you to free shipping to the BFPO address.
Once you have clicked “Pay with Card” or “PayPal”, you will be taken the checkout page “Your details”. Here please enter your UK billing address which is registered to a UK bank account. (If you do not have a UK bank account then we cannot offer this service) Please keep the country in your billing address to BFPO. Then select to add a delivery address. Here enter the BFPO address which you would like the order to be sent.

We cannot confirm a specific delivery time scale, as delivery to BFPO addresses are determined by forwarding carriers. Please note we may have to adhere to restrictions placed by the MOD e.g. on locations, weight etc. If the weight of an order is over 2kg then unfortunately we cannot honour it. In no event are we liable for any delays in delivery or damages.

For last posting dates to certain BFPO locations please see the MOD website 
Please contact sales@hurleys.co.uk or call 01706 628 114 if any problems arise.

PERSONAL INFORMATION

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have entered all the correct billing and delivery information including your email address and telephone number. Please note billing details must match the card used for payment or your paypal account exactly.

If your information is entered incorrectly or does not match your payment details registered to your bank or paypal account, this will delay your order process as additional checks will need to be made for security purposes. On these occasions you will be contacted for further proof of address and or billing information before the order can proceed via the email address entered on your order. Whilst we appreciate this may cause inconvenience in the delay of your order this is for your security to prevent any fraudulent orders with your information or prevent any delivery issues. Hurley uses Sagepay and PayPal for online banking to ensure safe banking for all our customers online.

ALLOCATING A SAFE PLACE

All items require a signature unless you opt to have them left in a safe place. If you chose a safe place unfortunately Hurley's do not accept responsibility for missing items once they have been delivered.

Please see the below information from Royal Mail on their policies for delivering to a safe place.

In a minority of cases we won’t be able to follow the instructions. These could include;

  • If it was dangerous for us to access the nominated point.
  • If the nominated point is clearly unsecure, such as an easily viewed doorstep.
  • If the item would be exposed to bad weather.

In these cases we will return the item to the local office for safekeeping and will still leave a red ‘Something for you’ card pending the recipient’s instructions. If we're unable to deliver the item to their Safe place location, some recipients may also receive an email and/or SMS notification letting them know. If we're unable to deliver to a Safe place we will attempt to deliver their item to a neighbour, or they will be able to collect their item from their local Customer Service Point.

FREE DELIVERY TO STORES

Collect your Web order from one of our stores (1-5 working days from order)

Please note that in busy or promotional periods, there may be a delay in dispatching your order. Thank you for your patience.

Select one of the stores at checkout

Bolton

13/14 The Mall Middlebrook Leisure Park Horwich Bolton BL6 6JA

01204 468434

Wigan

30 The Grand Arcade Wigan WN1 1BH

01942 497583

 

  • You will be notified by email once your order is ready for collection.
  • You then have seven days from it arriving in store to collect your goods.
  • Please contact the store if you are unable to collect it within that time, a member of - management will be able to provide a reasonable extension for the collection time.
  • If your order is not collected in seven days it will be returned to our warehouse and Refunded (this can take up to 30days to reach your account but we will process it as fast as we can)

Please bring the following items with you:

1) Proof of purchase – a print out of your confirmation email or show it on your smart phone
2) Form of ID: Bank Card/Photo ID/Utility Bill – matching the details on the order
3) If someone else is collecting the goods on your behalf they must present your proof of purchase as well as a utility bill showing your name and address. They must also provide their ID so who collected the item can be documented.


We want you to be happy with your purchase. If you can, try on the product whilst you are at the store so if there are any issues it can be resolved there and then for your convenience.

OVERSEAS/INTERNATIONAL DELIVERY

  • If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
  • Should your order need returning; return costs including import duties and taxes must be pre paid by you otherwise the parcel will be rejected on this end until this is resolved. This is not a cost paid by ourselves.
  • Orders that are large or heavy in weight may be subject extra delivery charges. If any order is subject to an extra delivery charge we will contact you to advise you of the cost. You still have the option to cancel the order if you do not wish to pay any additional delivery costs.
  • Due to shipping restraints, Suitcases and `Dubarry` products are only available to be sent to UK postcodes.

CANCELLATIONS

We endeavour to provide the best customer service we can. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to cancel your order please contact us. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery service in this case Hurley will not be liable for the postage.

We advise you check the process of the order before you request cancellation.
Under the consumer contract regulations, you have 14 working days (from the day you receive your order) to cancel your purchase.

If you cancel your order after it has been dispatched you must not open the parcel before returning it to us.

Once Hurley receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Hurley from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Hurley in the condition that they were in when delivered to you.

You will be liable for any charges incurred in returning the goods to Hurley.

RETURNS INFORMATION

While we hope you will be very happy with your purchase if you’d like to return an item for a refund or exchange, please see the “Returns Policy” for further details and to download a returns form.
If you need some advice or have any questions please email our Customer Services sales@hurleys.co.uk they will be more than happy to help.